Click Check for updates under the Windows Update column. Press the Windows shortcut keys Win + I to open the Control Panel.ģ. To get the latest Windows Updates for Microsoft Surface Pro 4, follow below step-by-step guide.ġ.
Microsoft support team release the bug fixing updates regularly for their products, so do the updates for Surface Pro 4. Then start your Surface Pro 4 and touch the screen to check whether it responds. Release the two buttons and then wait for 10 seconds.ĥ. Once you see the Surface logo pops up, keep holding the buttons for more 15 seconds.Ĥ. Press and hold the volume up (+) button and the power button together for at least 15 seconds.ģ. Press the power button as a normal shutdown operation.Ģ. Please make sure the screen glass on your Surface is clean and intact before rebooting your Microsoft laptop, for the cracked or broken glass could disable touchscreen’s functionality.Ī two-button shutdown can possibly resolve some unknown system error for the Surface Pro devices, the unresponsive touch screen issue included. Reboot the Surface Pro 4 via the Two Button Shutdown Note: Since you lose the touchscreen on the Surface Pro 4, other auxiliary input devices like a mouse, keyboard, Type Cover, etc., is needed to perform the following fixes. To troubleshoot the Surface Pro 4 not responding or randomly stop working issue, you can try below tricks to get the Microsoft Laptop Pro 4 touch screen back to normal function. Since the Surface is primarily a touchscreen device, once the touch functionality is broken, the whole Surface device turns out a futile machine. While the issue that Surface Pro 4 touch screen not working annoys many Surface Pro 4 users. If the customer has not turned on Restore points, they may not be able to restore back to a time when the device was functioning properly.Microsoft Surface Pro 4, as one of the best-selling Microsoft series laptops, gains quite a popularity among the Windows users. Note: Restore points are not setup by default.
Step 4: Choose the restore point related to the problematic app, driver, or update and select Next > Finish. Here are the possible troubleshootings steps that may help resolve the issue of the device. Note If the reset button is greyed out, continue to Step 8. Locate Calibrate the screen for pen or touch input, and then select it.Ĭlick the Yes button to confirm reset, and follow on screen instructions. Note There may be two HID-Compliant Touch drivers. Disable both before enabling.Ħ.Uninstall HID-Compliant Touch Screen driver, and restart twice.Īfter the first restart, restart once more, for a total of two restarts. 5.Disable and enable HID-Compliant Touch Screen Driver in Device ManagerĪfter disabling, right click on the driver and choose Enable.
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